Shipping Policy
Here is your updated Shipping Policy, ready to copy-paste into Shopify:
Welcome to Sevira Skin. Below you'll find a clear overview of our order processing times, estimated delivery times, shipping partners, and tracking information.
Shipping Information
Australia Order Cut-Off Time: 5:00 PM (AEST), Monday–Friday Processing Time: 1–2 business days (Monday–Friday) Estimated Delivery Time: 5–10 business days (Monday–Friday) Shipping Partners: Australia Post, DHL Shipping Cost: Free Shipping
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number at any time to track the status of your delivery.
Track your order: via this link
Lost or Missing Packages
If your package appears to be delayed, lost, or marked as delivered but not received, please contact our customer support team. We are happy to assist you and will work with the carrier to find a suitable solution.
For more information, please refer to our Returns & Refunds Policy.
Not Home During Delivery
If you are not available at the time of delivery, the shipping carrier may attempt a second delivery, or leave the package at a nearby pickup location or safe place. Please note that delivery decisions are made by the carrier and are outside of our direct control.
Failed Delivery
If a delivery fails due to an incorrect address, refusal of the package, or failure to collect the package from a pickup location, additional shipping or handling fees may apply for reshipment.
Changing Your Delivery Address
If you need to change your delivery address, please contact us within 24 hours of placing your order or before the order cut-off time.
📧 Email: support@seviraskin.com
Contact Information
Have questions about your order or shipping?
📧 Email: support@seviraskin.com 📩 Contact Form: Click here
Customer Service Hours Monday–Friday: 9:00 AM – 5:00 PM Saturday & Sunday: 11:00 AM – 4:00 PM
We respond to all inquiries within one business day.