FAQ
1. General Questions
What is your return policy? We want you to love your Sevira Skin products. If you're not completely satisfied, you can return any item within 30 days of receiving your order. For detailed instructions on how to return your order, please visit our Returns page or contact us at support@seviraskin.com.
How can I track my order? Once your order has been shipped, you will receive a tracking number via email. You can track your order on this page.
Can I cancel or change my order? We understand that things change! If you need to modify or cancel your order, please contact us as soon as possible after placing it. We'll do our very best to accommodate your request before the order goes into processing.
2. Product Questions
What ingredients are in your products? You can find the full ingredient list for each product under the Product Description section on the product page. If you have any specific questions about our ingredients, don't hesitate to reach out — we're happy to help.
How do I use the products? Step-by-step usage instructions are listed on each product page. Following these instructions is important to get the best possible results from your Sevira Skin products.
Are your products suitable for sensitive skin? Yes! All Sevira Skin products are formulated to be gentle and suitable for all skin types, including sensitive skin. Our formulas are vegan, cruelty-free, and free from unnecessary fillers. If you have a specific skin concern, feel free to contact us and we'll point you in the right direction.
Are your products vegan and cruelty-free? Absolutely. All Sevira Skin products are 100% vegan and cruelty-free. We believe great skincare should never come at the cost of animals or the planet.
3. Payment Questions
What payment methods do you accept? We offer a variety of secure payment methods, including Visa, Mastercard, American Express, PayPal, and Apple Pay — so you can check out in whatever way is easiest for you.
Is my payment information safe? Yes, completely. All transactions are processed securely using industry-standard encryption technology. Your payment details are never stored and are fully protected at every step of the checkout process.
4. Shipping Questions
How long will it take to receive my order? We process all orders within 1–2 business days. After shipping, you can expect your order to arrive within 5–10 business days within Australia. You'll receive a tracking email as soon as your order is on its way.
How much does shipping cost? We offer free shipping on all Australian orders — no minimum spend required.
Do you ship to PO boxes? Yes, we do ship to PO box addresses. Just make sure to provide your full and accurate delivery address at checkout to avoid any delays.
5. Contact Questions
How can I contact customer support? You can reach our team by emailing support@seviraskin.com or by sending us a DM on Instagram. We're here to help!
What are your customer service hours? Our customer service team is available Monday to Friday, 9:00 AM – 5:00 PM (AEST). We also do our best to respond to messages outside of these hours as quickly as possible.
How can I leave feedback? We love hearing from our customers! You can send us a message via our contact page or email us directly at support@seviraskin.com. Your feedback helps us grow and improve.
Do you have a physical store? At this stage, Sevira Skin is an online-only brand. This allows us to keep our costs down and pass the savings directly on to you. We ship straight to your door, anywhere in Australia!